Apna Transport — Privacy Policy

Who we are

Apna Transport is a truck/tempo booking marketplace connecting customers who need goods transported with independent drivers who bid on those loads. This policy explains what information the app collects, why, and how it's used, for Customers, Drivers, and platform Admins.

Information we collect

• Phone number — used to verify your identity via SMS OTP (one-time password) when you sign up or log in.
• Profile information — name, address, city, state, pincode, and optionally email, for both customers and drivers.
• Driver documents — driving license photo, a personal photo, vehicle photos, and vehicle registration number, collected during driver KYC (identity verification) so admin can approve drivers before they can accept loads.
• Location data — pickup/drop coordinates when you post or book a load, and live GPS location shared between the customer and driver only while a trip is actively in progress (status "Ongoing"), so each side can see the other's real-time position on the map. Location sharing stops once the trip ends.
• Booking and trip data — pickup/drop addresses, material type, weight, fare, bids, trip status, and ratings.
• Wallet and transaction records — commission deducted, bonus credited, wallet recharge requests, and withdrawal requests. The app does not process card or bank payments directly — the fare itself is paid by the customer to the driver outside the app (cash, UPI, or any other direct method).
• Push notification token — only if you choose to enable notifications, so we can send you updates about your bookings/bids. For drivers, while you are marked Online, this token is also used to alert you (with a push notification and sound) about new loads matching your vehicle, even if the app is closed or in the background. No location tracking is required for this — it's matched by your registered vehicle type only. Turning notifications off, or going Offline, stops these alerts.
• Support messages — anything you send via the SOS/Helpline complaint form.

How we use this information

• To verify your identity and let you log in securely.
• To connect customers with drivers, show relevant loads/bids, and run a trip from booking to completion.
• To let admin verify a driver's identity and vehicle before they can accept loads (KYC approval).
• To calculate and collect the platform's commission, and to process wallet recharges/withdrawals.
• To send you notifications about your own bookings, bids, or account status, if you've enabled them.
• For drivers only: to alert you about new loads matching your vehicle while you're Online, including when the app is closed or in the background.
• To respond to support requests and complaints.

We do not sell your personal information to third parties, and we do not use it for advertising.

Who can see your information

• Other users: a customer and the driver assigned to their trip can see each other's name, phone number, and live location — but only once a bid is accepted, and only for the duration of that trip.
• Admin: platform administrators can view driver/customer profiles, documents, bookings, and wallet activity in order to run the platform, approve drivers, and resolve disputes/complaints.
• Service providers: we use Google Firebase (Authentication, Cloud Firestore, Cloud Storage, Cloud Messaging, Cloud Functions) to run the app's backend, and Google Maps Platform for location search, geocoding, and distance calculation. These providers process data on our behalf under their own security and privacy commitments.

Data retention

We keep your account and trip data for as long as your account is active, so your ride history and wallet records stay accurate. If you'd like your account and associated data deleted, see "Delete Your Account & Data" below.

Delete Your Account & Data (Apna Transport)

How to request deletion: Send a deletion request to us using either contact method below, from the phone number or email registered on your account:

• 📞 Phone / WhatsApp: +91 7972399892
• ✉️ Email: sarthitransport726@gmail.com — include your registered mobile number and whether you're a Customer or Driver.

What happens next: We verify the request is genuinely yours, then manually delete your account within 7 days.

What gets deleted: Your profile (name, address, email), KYC documents and vehicle photos (drivers), and saved payment/wallet balances.

What we keep, and for how long: Completed trip records (pickup/drop, fare, dates) are retained for up to 1 year after deletion for accounting, tax, and dispute-resolution purposes, with your name/contact details removed from them. We do not keep live GPS location data beyond the trip it was collected for — that's already deleted once each trip ends, well before any account-deletion request.

Your choices

• You can decline location permission, but live trip tracking won't work without it.
• You can decline notification permission at any time from your browser/device settings.
• You can request access to, correction of, or deletion of your personal data by contacting us below.

Children's privacy

Apna Transport is intended for adult customers and licensed commercial drivers. It is not directed at, and should not be used by, children.

Changes to this policy

We may update this policy as the app changes. Continued use of the app after an update means you accept the revised policy.

Contact us

For any privacy question, data request, or complaint, reach us at:

📞 Phone / WhatsApp: +91 7972399892

✉️ Email: sarthitransport726@gmail.com

हम कौन हैं

अपना ट्रांसपोर्ट एक ट्रक/टेम्पो बुकिंग प्लेटफ़ॉर्म है जो ग्राहकों को सामान भेजने के लिए स्वतंत्र ड्राइवरों से जोड़ता है। यह नीति बताती है कि ऐप कौन-सी जानकारी इकट्ठा करता है, क्यों, और उसका इस्तेमाल कैसे होता है।

हम क्या जानकारी इकट्ठा करते हैं

• मोबाइल नंबर — लॉगिन के समय OTP से पहचान सत्यापित करने के लिए।
• प्रोफ़ाइल जानकारी — नाम, पता, शहर, राज्य, पिनकोड, और वैकल्पिक ईमेल।
• ड्राइवर के दस्तावेज़ — ड्राइविंग लाइसेंस, फोटो, गाड़ी की फोटो और नंबर — KYC वेरिफिकेशन के लिए।
• लोकेशन — पिकअप/ड्रॉप की जानकारी, और ट्रिप चालू रहने के दौरान ही लाइव GPS लोकेशन (ट्रिप खत्म होते ही शेयरिंग बंद हो जाती है)।
• बुकिंग व ट्रिप डेटा — पता, सामान का प्रकार व वजन, भाड़ा, बिड, स्टेटस, रेटिंग।
• वॉलेट व लेन-देन रिकॉर्ड — कमीशन, बोनस, रीचार्ज व विड्रॉल रिक्वेस्ट। असली भाड़े का भुगतान ऐप के बाहर सीधे ग्राहक से ड्राइवर को होता है।
• नोटिफिकेशन टोकन — केवल अगर आप नोटिफिकेशन चालू करते हैं। ड्राइवरों के लिए, जब आप ऑनलाइन/ड्यूटी ऑन होते हैं, तो यह टोकन आपकी गाड़ी से मेल खाते नए लोड की सूचना (ऐप बंद या बैकग्राउंड में होने पर भी) भेजने के लिए इस्तेमाल होता है। इसके लिए किसी लोकेशन ट्रैकिंग की ज़रूरत नहीं — यह केवल आपकी रजिस्टर्ड गाड़ी के प्रकार से मैच किया जाता है। नोटिफिकेशन बंद करने या ऑफलाइन होने पर ये अलर्ट रुक जाते हैं।
• सपोर्ट संदेश — SOS/हेल्पलाइन के ज़रिए भेजी गई शिकायतें।

इस्तेमाल कैसे होता है

पहचान सत्यापन, ग्राहक-ड्राइवर को जोड़ने, ट्रिप चलाने, KYC अप्रूवल, कमीशन/वॉलेट प्रबंधन, नोटिफिकेशन भेजने और शिकायतों के समाधान के लिए। हम आपकी जानकारी किसी तीसरे पक्ष को बेचते नहीं हैं और न ही विज्ञापन के लिए इस्तेमाल करते हैं।

संपर्क करें

किसी भी गोपनीयता सवाल या डेटा से जुड़ी रिक्वेस्ट के लिए संपर्क करें:

📞 फ़ोन / व्हाट्सएप: +91 7972399892

✉️ ईमेल: sarthitransport726@gmail.com